Coodes conveyancers make shortlist in national customer service awards

Thu 12th Sep 2019

Coodes Solicitors has been recognised for its outstanding customer service to its clients by The ESTAS, the biggest award scheme in the UK residential property industry.

The ESTAS Group which highlights the best firms for customer service involved in the home moving process has revealed its annual shortlist for its 3rd annual Conveyancer Awards sponsored by SearchFlow.

Coodes has been shortlisted for awards for seven of its offices across Cornwall and Devon, from Holsworthy in the east to St Ives in the west. Sophie Jones, a specialist in more complex property sales and purchases based in the firm’s Truro office, has been shortlisted for a People’s Award. These nationwide awards are for exceptional customer service.

The results are based purely on feedback data received from customers who were asked a series of questions about the service they received during the home moving process. Over 9,000 customers completed a survey providing 225,000 pieces of data relating to customer service delivered by conveyancing firms taking part.

Coodes brought home a total of six awards from the 2018 ESTAS, including being crowned best conveyancing branch in the South West, in Cornwall and in Devon.

Head of Residential Property at Coodes Solicitors, Sarah Cowley, said: “We are thrilled that seven of our offices have been shortlisted for awards in this year’s ESTAS. Being in the running for any award is a great feeling, but the ESTAS is special because it is based 100 per cent on customer feedback.

“I am delighted that Sophie Jones has been shortlisted for a People’s Award. This is very well deserved – Sophie is a fantastic lawyer, dedicated and hardworking, and this recognition is a phenomenal achievement.

“Our ongoing success in the ESTAS demonstrates the strength of the Coodes conveyancing team. It is a reflection of our commitment to excellent customer service, which includes providing a range of specialist teams to meet the different needs of our property clients.

“I think these figures prove that not only are customers happy to give feedback but many now expect to be given the opportunity to do so. We live in a world where customer reviews are now key to the consumer decision making process, not just for hotels and restaurants but property related decisions as well,” says Simon Brown, founder of The ESTAS Group.

Conveyancing firms across the UK have been shortlisted regionally and nationally. For the second time suppliers to the sector have also been shortlisted, again based purely on feedback received from their clients. The winners will be announced on 18th October at the prestigious Grosvenor House Hotel. This glamorous black-tie event will be held at the prestigious Grosvenor House Hotel in Mayfair London and will be hosted by TV Property expert and ESTAS brand ambassador Phil Spencer.

Spencer said “Our job is to highlight firms who are providing exceptional levels of customer care throughout the home moving process. At The ESTAS we believe the only way to judge the performance of a conveyancer is to ask the clients who have experienced the whole service through to completion. Firms that enter The ESTAS have already sent a clear message that they are passionate about customer service so to make it on to the shortlist is a huge achievement in itself.”

Katriona O’Hare, Head of Customer Experience of lead sponsor SearchFlow said “These awards have quickly become the benchmark for customer service in the conveyancing sector. With customer service being at the heart of what we stand for here at SearchFlow, we are delighted to be so closely aligned to The ESTAS and what it stands for – service excellence. I would like to congratulate all those shortlisted in this year’s awards and look forward to seeing the winners on stage in October.”

The lead sponsor for The ESTAS Awards is the UK’s leading conveyancing search solutions provider, SearchFlow. The awards are also supported by land and property data specialists Landmark Information Group and legal case management experts, Ochresoft. Other sponsors include DUAL Asset Underwriting, Legal Eye, Lawyer Checker, Solve Legal, The Move Exchange, ULS, Inside Conveyancing, Today’s Conveyancer and the Society of Licensed Conveyancers

Thu 12th Sep 2019

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