Coodes conveyancing team wins national customer service award for third year in a row

Coodes Solicitors has been named the best conveyancing firm in Cornwall by The ESTAS, the biggest award scheme in the UK residential property industry, for the third year in a row.

The South West-based law firm also took home the Gold award in the category of Best Regional Group, at the prestigious award ceremony held at the Grosvenor House Hotel in Mayfair, London, hosted by TV property guru and ESTAS brand ambassador Phil Spencer.

Coodes’ Sophie Jones was also honoured, receiving a People’s Award for exceptional customer service. Sophie, a specialist in more complex sales and purchases and based at Coodes’ Truro office, was one of only five recipients of the award nationally.

The awards are run by the ESTAS Group which highlights the best firms for customer service in the home buying process, and are sponsored by SearchFlow. The award winners are determined based on feedback provided by customers – this year more than 9,000 customers completed surveys, answering a series of questions about the service they received from their conveyancer or solicitor.

Sarah Cowley, Partner and Head of Residential Property at Coodes Solicitors, said: “We are thrilled and very proud to be once again named as best conveyancing firm in Cornwall. The whole team should take credit for this achievement; they work so hard to give our clients the customer service they expect and deserve.

“I am delighted for Sophie, to be shortlisted is one thing, but to win is such an achievement. And to be picked as one of only five in the country to selected for her commitment to customer service is awesome.”

With a network of offices across Cornwall and Devon, Coodes Solicitors helps people buy and sell properties across the South West. The firm’s fast-growing conveyancing team also offers a number of specialist services for first time buyers, buy to let, affordable housing purchases and equity release mortgages.