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ESTAS

Coodes’ customer service recognised in national conveyancing awards

Posted on September 10, 2018

Coodes Solicitors has been recognised for its outstanding customer service to its clients by The ESTAS, the biggest award scheme in the UK residential property industry.

The ESTAS Group, which highlights the best firms for customer service involved in buying or selling properties, has revealed its shortlist for the Conveyancer Awards sponsored by SearchFlow.  The results are based purely on feedback from customers who were asked a series of questions about the service they received during the home moving process. Over 7,000 customers completed a survey providing 175,000 pieces of data relating to customer service delivered by conveyancing firms from across the UK.

Last year, Coodes Solicitors was presented with six awards at the inaugural ESTAS Conveyancing Awards and has also recently been shortlisted for the LFS Conveyancing Awards.

With a network of offices across Cornwall and Devon, Coodes Solicitors helps people buy and sell properties across the South West. The firm also offers a number of specialist services for first time buyers, buy to let, affordable housing purchases and equity release mortgages.

Sarah Cowley, Partner and Head of Residential Property at Coodes Solicitors, said: “We are thrilled to have been shortlisted for these prestigious awards. Being up for any national award is a fantastic achievement but the ESTAS are particularly special to us because they are based 100% on customer feedback. We work extremely hard across all our offices to offer the very best service to all our clients – whether they’re first time buyers, looking to accommodate a growing family, moving into the area or downsizing.

“We are really grateful to all our clients who gave us such positive feedback. We know that moving house is one of life’s most stressful events. It is our priority to make the process as straightforward as possible by offering straightforward, jargon-free advice and keeping our clients constantly updated.”

Simon Brown founder of The ESTAS Group said: “I think these figures prove that not only are customers happy to give feedback but many now expect to be given the opportunity to do so.  We live in a world where customer reviews are becoming increasingly important in the consumer decision making process, not just for hotels and restaurants but property related decisions as well.”

The winners will be announced at the 2nd annual ESTAS Conveyancer Awards on 19th October.  This glamorous black-tie event will be held at the prestigious Grosvenor House Hotel in Mayfair London and will be hosted by TV property expert and ESTAS brand ambassador Phil Spencer.

Spencer said “Our job is to highlight firms who are providing exceptional levels of customer care throughout the home moving process. At The ESTAS we believe the only way to judge the performance of a conveyancer is to ask the clients who have experienced the whole service through to completion. Firms that enter The ESTAS have already sent a clear message that they are passionate about customer service so to make it on to the shortlist is a huge achievement in itself.”

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